ROOMS RESTAURANTS BANQUETS OTHER SERVICES HEALTH CLUB HOME RESIDENT GUESTS Please give us your valuable feedback HOW WAS YOUR RESERVATION MADE Holiday Inn Reservation Office Travel Agent Holiday Inn Website Group Reservation The Hotel Directly AirLine Other Website Other Methods  Please specify  Was the Information concerning your reservation correct? Yes    No How did your check-in experience with us compare with your best check-in experience? What would you like to see changed to make for a better arrival experience? DURING YOUR VISIT Was your room clean and well - maintained? Yes    No Was the overall hotel cleaned and well - maintained? Yes    No Please compare the hotel and room cleanliness to your best experience in a full service hotel? Was everything in your room in working order? Yes    No Was the lighting in your room sufficient? Yes    No Did we make you feel safe and secure? Yes    No Did we handle your requests efficiently? Yes    No Would you like to see anything added to your room? How would you rate the quality and state of the hotel facilities compared to other full service hotels? RESTAURANTS AND BARS While staying with us, did you visit any of our Restaurants and / or Bars? China Grill Yes    No Lahore Gates Yes    No Roof Top B.B.Q Yes    No Pastry Shop Yes    No What would you like to see changed or added in the restaurants or bars to make your experience more enjoyable? Please consider the food and beverage quality, service, the ambience and the d飯r. If you had room service, what would you like to see changed or added to make your future experiences more enjoyable? Please consider the service speed, the food and beverage quality and the service. If you participated in a banquet or meeting in the hotel, what would you like to see changed or added to make future events better ? Please consider the facilities, the food and beverage quality and the service. OUR EMPLOYEES Whenever our staff interacted with you, did they ... Prove to be knowledgable about the hotel and its service? Yes    No Perform their duty promptly and efficiently? Yes    No Present themselves in a pleasent and welcome manner? Yes    No Own up to your requests and show commitment to your complete satisfaction? Yes    No Make you want to come back and to recommend the hotel to others? Yes    No Was there a particular employee who stood out during your stay? Yes    No If so, may you give us her / his name (s)? OVERALL SATISFACTION What would you consider to be the best attributes of your experience with us? What would you consider are areas that we should improve on for your next visit? Is there a service, facility or amenity you would like us to add? Overall, how satisfied are you with your stay? Outstanding Unacceptable  10   9   8   7   6  5  4  3  2  1 ABOUT YOU Are you a member of our Priority Club Program? Yes    No If Yes, what level? Club    Gold    Platinum Are you travelling on: Meeting / Conference Individual Business Pleasure Combination Business / Pleasure Your Name Land Address Email Address Telephone Number Room Number Date of Stay Are there any suggestions or comments you would like to add ?               Online Reservation     About Lahore     About Us     Contact Us     Special Offers     Guest Comments     Priority Club ® JOB OPPORTUNITIES Holiday Inn Hotels and Resorts Lahore © 2003 - 2010   Holiday Inn Hotels and Resorts ® , 25-26 Egerton Road Lahore-54000, Pakistan. Tel: 0092-42-3631 0077. Toll Free: 00800 9097 1005, Fax: 0092-42-3631 4514-5, Tlx: 47899 info@holidayinnlahore.com